Residents

The Local Planning Authority imposes conditions upon developers that requires open spaces to be maintained. Traditionally open spaces and associated infrastructure was adopted by Local Authorities; however, many Local Authorities are now unwilling or unable to take on the management of open space within new developments due to restrictions in funding. As a consequence of this, your house builder has therefore made arrangements for the long-term maintenance of the open spaces to be adopted by Terrena.

Terrena are a professional alternative to Local Authorities and our team have over 50 years of experience in landscape management, drainage, highways, health & safety and risk management.

Although we own and manage the open space within your development we know and understand that the open space forms an integral part of your community.  That is why we like to work with residents toward managing the open space as an asset to your community.

All of our property owners have access to our resident’s portal that contains information relating to your home and the wider development.  You have access to your property information 24/7, 365 days a year, allowing you to access information at your own convenience.

The Resident’s Portal provides a number of features. Here, you can:

• Report a maintenance issue or view the status of a reported issue.
• Make payments online.
• Access important documents, such as service charge budget and accounts.
• Talk directly to us.

We would love to hear from our residents about how you use and enjoy the open spaces in your communities. Please share any interesting stories or details about upcoming community activities that we can feature on our website or potentially participate in.

If you need to speak to one of our team urgently, the quickest way to get a hold of us is to register yourself for a call-back from a member of the team. Please fill in your contact details below if you require our support.