Privacy Policy - Terrena

Terrena Ltd (“we” or “us”) recognise the importance of protecting the privacy of your information. This Privacy Policy governs the collection of your data received through your use or interaction with the website or other online service (collectively, the “Services”) that links or refers to it.

Information We Collect

Information You Provide Directly

We collect information that you provide us directly, including when you contact us using a “Contact Us” form on the site or send us an email. For example, if you send us e-mail, your email address and the contents of your message will be collected. This includes text characters and any audio, video, and graphic information formats included in the message.

Information We Collect Automatically

Our servers automatically log information about your use of and visits to the Services, including through the use of cookies, Web beacons, and similar technologies to help personalize content and ads, and to analyse website traffic. For example, we may collect your IP address, the type of web browser and operating system used to access the Services, the time and duration of your visits, and information about the content and webpages you view and the features you access on the Services.

Information from Third Parties

We may receive additional information about you from other publicly and commercially available sources, as permitted law.
We may combine all of the information we collect or receive about you and use or disclose it in the manner described in this Privacy Policy.

The following data categories are generally collected by Terrena Ltd when you request information through our Contact Us page.

What Data We Collect	Personal Data	Purpose for Collection
Information You Provide	First and Last Name	Information is used to respond to website inquiries Information is used to provide you with information, products or services that you request from us
Information You Provide	Contact Number	Information is used to respond to website inquiries Information is used to provide you with information, products or services that you request from us
Information You Provide	Email Address	Information is used to transmit responses to your website inquiries Information is used to transmit business insights and email marketing communications based on your preferences Information is used to transmit email alerts, event registrations and other notices concerning our products or services, or events or news, that may be of interest to you based on your preferences
Information You Provide	Company Name/Address	Information is used to respond to website inquiries Information is used to provide you with information, products or services that you request from us
Information Automatically Collected	Device Data	Information helps personalize content and ads, and to analyse website traffic. For example, we may collect your IP address, the type of web browser and operating system used to access the Services, the time and duration of your visits, and information about the content and webpages you view and the features you access on the Services.
Information Automatically Collected	Website Browsing Data	Information is used to analyse how users use the Services and related analysis, research, reporting, and troubleshooting
Information from Third Parties	Business-Related Data Publicly or Commercially Available	Terrena Ltd may reference publicly available sources and information on the Internet or through social networks as part of its due diligence in ensuring we provide you the most appropriate answer possible. Terrena Ltd does not store this information, nor does it use the information for any other purpose.

Use of Your Information

We collect and use Personal Information to manage your relationship with Terrena Ltd and better serve you when you are using the Services by personalising and improving your experience. We also may use such information to analyse how users use the Services and related analysis, research, reporting, and troubleshooting and as we believe is necessary or appropriate to protect, enforce, or defend legal rights, privacy, safety or property, whether our own or that of our employees or agents or others, and to comply with applicable law.

Sharing Your Information

To the extent consistent with applicable law, we may share your information in the following circumstances:

with our subsidiaries and affiliates;
with affiliated and third-party service providers, such as companies that provide us technical support, data hosting, and other services;
with other parties when required by law or as necessary to provide or protect our services, products, and other offerings. For example, we may need to disclose information with other parties to comply with the law or respond to legal process or a request for cooperation by a government entity or law enforcement; to prevent fraud or verify and enforce compliance with the policies and terms governing our Services; and to protect the rights, property, or safety of us, or any of our respective affiliates, business partners, customers or employees;
in the event we sell or transfer all or a portion of a business or assets to a third party, such as in connection with a merger or in the event of a bankruptcy reorganization or liquidation; and
when you or your company or organization consent to or request such sharing.

The information you provide may be transferred outside your country to another country that does not have similar data protection legislation and may provide a lower level of protection for your information. By using any of the Services or providing us with your information you consent such transfers.

Links to Other Websites and Third Parties

The Services may contain links or references to third-party owned or operated websites or online services. Terrena Ltd is not responsible for the collection of personal information or the security or privacy of such information on any such third party sites or services.

Likewise, Terrena Ltd is not responsible for the collection, usage and disclosure policies and practices (including the data security practices) of any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including with respect to any personal information you disclose to such other organizations through or in connection with our social media pages, any mobile sites, applications, widgets, and other mobile interactive features.

Cookies, Web Beacons, and Similar Technologies

The Services — as well as certain third parties that provide content and other functionality on the Services — use a variety of technologies to learn more about how people use the Services and the Internet. This section provides more information about some of those technologies and how they work.

Cookies. Cookies are small text files used to store information about users on the users’ own computer. Cookies may be used to recognize you as the same user across different visits to the website. Knowing how a user is using the Services through cookies enables us to tailor our content and Services to more effectively meet visitors’ needs. It also enables us to improve the quality of your visit by making sure that the Services are properly formatted for your computer and web browser. Some Internet browsers can be configured to warn you each time a cookie is being sent or to refuse cookies completely. Refer to your browser help menu for more information. You can also manage cookie tracking directly through the third-party service providers that we use:

Google Analytics: You may prevent your data from being used by Google Analytics by downloading and installing the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout/. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Service, available at http://www.google.com/analytics/terms/us.html, and the Google Privacy Policy, available at http://www.google.com/policies/privacy/. To learn more about how Google collects and processes data in connection with Google Analytics, visit http://www.google.com/policies/privacy/partners/.
Hotjar: You can opt-out of tracking by Hotjar here: https://www.hotjar.com/opt-out/and can learn about Hotjar’s ability to use and share information through the Hotjar Terms & Conditions of Use, available at https://www.hotjar.com/terms, and the Hotjar Privacy Policy, available at https://www.hotjar.com/privacy/.
Wistia: Information collected by Wistia in connection with videos played on this website is covered by Wistia’s Privacy Policy, available at https://wistia.com/privacy.

Other local storage. Local Shared Objects (also referred to as “Flash cookies”) and HTML5 local storage are similar to cookies in that they are stored on your computer and can be used to store certain information about your activities and preferences. These objects are stored in different parts of your computer from ordinary browser cookies, however. Many Internet browsers allow you to disable HTML5 local storage or delete information contained in HTML5 local storage using browser controls.
Web beacons. Web beacons can be embedded in web pages, videos, or emails, and can allow a web server to read certain types of information from your browser, check whether you have viewed a particular web page or email message, and determine, among other things, the time and date on which you viewed the Web beacon, the IP address of your computer, and the URL of the web page from which the Web beacon was viewed.

Protection of Information

Terrena Ltd uses industry standard security measures to protect the information under our control, including firewalls and other security measures. Although the inherent dangers of the Internet mean we cannot guarantee the protection of your information against loss, misuse, or alteration, Terrena Ltd takes steps to protect your personal information.

Children’s Information

The Services are intended to be used by adults and corporate entities interested in Terrena Ltd. They are not intended for children, and Terrena Ltd does not knowingly collect or store personal information about children.

Changes to this Privacy Policy

Due to changes in technology, legal requirements, and our Services, we may revise this Privacy Policy from time to time. We will notify you of changes by posting changes here, or by other appropriate means. We suggest that you bookmark this page so that you may check periodically to see if any changes have been made.

Questions and Contact Information

If you have any questions about this statement or our handling of personal information please contact us.

Our Privacy Policy